Privacy Policy

1. Introduction

Welcome to LIFESAVER. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ambulance booking service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us when you:

• Register for an account
• Book an ambulance service
• Register as a driver
• Contact our customer support

This information may include:

• Name, email address, and phone number
• Location data (GPS coordinates, address)
• Medical condition information (for emergency purposes)
• Payment information
• For drivers: Vehicle registration, insurance, license details

2.2 Automatically Collected Information

When you use our service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data through GPS (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our ambulance booking service
• Process your bookings and connect you with drivers
• Improve and personalize your experience
• Communicate with you about bookings, updates, and emergencies
• Send important notifications and service alerts
• Process payments and prevent fraud
• Comply with legal obligations and resolve disputes
• Analyze usage patterns to improve our services

4. Information Sharing and Disclosure

4.1 With Drivers

When you book an ambulance, we share necessary information with the assigned driver, including:

• Your name and contact information
• Pickup and destination locations
• Basic medical condition information (if provided)

4.2 With Service Providers

We may share information with third-party service providers who help us operate our business:

• Payment processors
• Cloud hosting services
• Analytics providers
• Customer support tools

4.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights, property, or safety
• Prevention of fraud or security issues
• Emergency situations requiring immediate action

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of sensitive data (passwords, payment information)
• Secure HTTPS connections
• Regular security audits and updates
• Access controls and authentication
• Secure data storage and backup procedures

Note: While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Object: Object to certain processing of your data

To exercise these rights, contact us at: connect@lifesaverhealth.in

7. Location Data

Our service uses location data to:

• Determine your pickup location
• Find the nearest available ambulance
• Provide real-time tracking
• Calculate distances and pricing

You can disable location services in your device settings, but this may limit the functionality of our service.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences (language selection)
• Keep you logged in
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and safety records

Booking records are retained for 7 years for legal and safety compliance.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of our service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Consent

By using our service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.